AWH Damages Policy

Short Term Accommodation Damages Policy


This policy outlines the responsibility for covering costs associated with damages to short stay accommodations booked by organisations on behalf of their staff or representatives.


This policy applies to all short stay accommodations booked by organisations for their employees, contractors, or representatives. It includes any bookings made directly by the organisation or through third-party booking agents acting on behalf of the organisation.


  • Organisation: The entity that books accommodation for its staff or representatives.
  • Guest: The individual who stays in the accommodation, booked on their behalf by the organisation.
  • Accommodation Provider: The entity providing the short stay accommodation services.
  • Damage: Any physical harm or damage to the property, furnishings, or equipment within the accommodation that goes beyond normal wear and tear.

Policy Statements

Responsibility for Damages
When an organisation books short stay accommodation on behalf of a guest, the organisation assumes full responsibility for any damages incurred during the guest’s stay. This includes, but is not limited to:

  • Damage to property, furniture, or fixtures within the accommodation.
  • Excessive cleaning costs due to misuse or negligence by the guest.
  • Any other costs that arise as a result of damage caused by the guest.

Damage Assessment and Notification
The accommodation provider will assess any damages upon the guest’s departure. If damages are identified, the provider will notify the organisation within a reasonable timeframe, providing details and, if possible, photographic evidence of the damage.

Billing and Payment
The accommodation provider will issue an invoice to the organisation for the cost of repairs or replacements needed due to the damages. The organisation is required to settle the invoice within 30 days of receipt.

Replacement Costs
A summary of agreed replacement costs is listed below:

  • Bathroom towel or mat: $40
  • Face washer: $15
  • Doona Cover: $120
  • Sheet: $80
  • Pillowcase: $25

All other replacement costs will be calculated based on the reasonable price of purchasing the same or similar item.

Dispute Resolution
In the event of a dispute regarding the damages or associated costs, the organisation and the accommodation provider should engage in good faith negotiations to resolve the issue. If a resolution cannot be reached, the matter may be referred to a mutually agreed-upon arbitrator.

Guest Conduct and Information
The organisation is responsible for informing the guest of their obligations and conduct requirements during their stay. The guest should be made aware that any damages caused may be reported back to their employer or the booking organisation, and appropriate actions may be taken.

This policy does not apply to accommodations booked independently by the guest, even if the stay is for work-related purposes, unless explicitly stated in a separate agreement.

Review and Amendments

This policy will be reviewed annually and may be amended as required to reflect changes in organisational procedures, accommodation provider terms, or applicable laws and regulations.

Contact Information

For any questions or concerns regarding this policy, please contact Doze in Wangaratta.

By ensuring clear communication and understanding of responsibilities, this policy aims to maintain a respectful and cooperative relationship between organisations, their staff, and the accommodation provider.